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|Title:||Route Sales Supervisor - Class A License Requirement for Kinston Territory|
|Department:||Route Sales Supervisors 04|
|Application:||Now Open for Kinston|
Job Title: Route Sales Supervisor
Industry Code: Wholesale Trade 424000 Non-Durable Goods
Job Code: [3 Digit Company Code]53-1031(04)
Reports To: Area/Sales Manager or General Manager
FLSA Status: Exempt
Division: [Enter Company Name]
Location: [Enter Location]
Summary: Supervises and coordinates activities of workers in delivery or sales distribution by performing the following duties.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
Assigns duties to workers and schedules break periods, work hours, and vacations.
Trains workers in policies, procedures, and job duties.
Requests merchandise, supplies, and equipment based on needs through Area Sales Manager.
Inspects and reviews daily route paperwork to ensure accuracy. Records and reviews delivery of product/merchandise, compares record with product/merchandise ordered, and reports discrepancies to control costs and maintain correct inventory levels. Inspects product/merchandise to ensure it is correctly priced and displayed.
Listens to customer complaints, examines returned product/merchandise, and resolves problems to restore and promote good public relations.
Assists sales workers in completing difficult sales, placing displays or coolers, and perform resets.
Ensure all deliveries are properly worked by team by scheduling routine visits to customer locations and by following up on customer complaints.
Complete routes assigned to team should team member be unable to perform his/her duties due to illness, vacation, funeral, or another absence.
Ensures all deliveries are properly worked, stocked, displays set, promotions executed, back stock broken down and placed in proper areas in organized fashion, shells/flats picked up and recorded, damage or out of date picked up, recorded, and properly discarded, and any other issues related to the delivery, customer service, sales, and employment of this team.
Communicates issues, problems, or opportunities with sales and delivery team as well as management.
Forecasts sales based on previous sale reports and upcoming promotions/sales to ensure accuracy for our customer and minimize pallet pick-ups.
Ensures safety of all employees by reporting and investigating all safety concerns and/or violations.
Follows all company policies and procedures set forth by management.
To perform the job successfully, an individual should demonstrate the following competencies :
Analytical - Uses intuition and experience to complement data.
Design - Demonstrates attention to detail.
Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service ; Responds to requests for service and assistance; Meets commitments.
Interpersonal - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
Team Work - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed; Recognizes accomplishments of other team members.
Written Communication - Presents numerical data effectively; Able to read and interpret written information.
Delegation - Delegates work assignments; Gives authority to work independently; Sets expectations and monitors delegated activities; Provides recognition for results.
Leadership - Inspires respect and trust; Gives appropriate recognition to others.
Managing People - Takes responsibility for subordinates' activities; Makes self available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Fosters quality focus in others; Continually works to improve supervisory skills.
Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.
Business Acumen - Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals.
Cost Consciousness - Develops and implements cost saving measures; Contributes to profits and revenue .
Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Promotes a harassment-free environment.
Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.
Strategic Thinking - Analyzes market and competition; Adapts strategy to changing conditions.
Adaptability - Adapts to changes in the work environment; Manages competing demands; Able to deal with frequent change, delays, or unexpected events.
Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
Initiative - Undertakes self-development activities; Seeks increased responsibilities; Asks for and offers help when needed.
Innovation - Meets challenges with resourcefulness; Generates suggestions for improving work.
Judgment - Exhibits sound and accurate judgment; Includes appropriate people in decision-making process; Makes timely decisions.
Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles.
Planning/Organizing - Uses time efficiently; Organizes or schedules other people and their tasks; Develops realistic action plans.
Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Accepts responsibility for own actions.
Quality - Looks for ways to improve and promote quality; Applies feedback to improve performance.
Quantity - Completes work in timely manner; Strives to increase productivity.
Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions ; Uses equipment and materials properly.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
High school diploma or general education degree (GED); and two years of route sales experience, preferably conventional rout experience and/or training; or equivalent combination of education and experience.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
To perform this job successfully, an individual should have knowledge of Microsoft Word word processing software; Microsoft Excel spreadsheet software and Handhelds accounting software.
Certificates and Licenses:
Class A/B CDL License meeting acceptable criteria.
Directly supervises "3" to "6" employees in the Distribution. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently exposed to outdoor weather conditions. The employee is occasionally exposed to wet or humid conditions (non-weather).
The noise level in the work environment is usually moderate.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The employee must frequently lift and/or move up to 50 pounds and occasionally lift and/or move more than 100 pounds. Specific vision abilities required by this job include Close vision, Distance vision, Peripheral vision, Depth perception and Ability to adjust focus. While performing the duties of this Job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to stand; walk; sit and stoop, kneel, crouch, or crawl. The employee is occasionally required to climb or balance.
Background Requirements: Employee must pass background check, motor vehicle driver check, drug screen, and agility test.